Learn how we handle bookings, safety, greeting, cleaning, and health in times of pandemic and after READ MORE

A Safe and Healthy Environment for your Vacation or Business Trip in a Global Health Crisis (COVID)

Because we care deeply about your health and well-being, these universal greeting, cleaning and support guidelines are used by our crews when preparing your apartment to keep your stay safe, healthy, and enjoyable.


  • Our trained professional cleaners use protective equipment and approved disinfectants & methods when cleaning our homes
  • Cleaning products are also biodegradable for a safe environment
  • Sheets and linens are cleaned by a professional linen service and are stored in each apartment under plastic wrap
  • Our teams will follow social distancing rules required by our guests and local authorities, and provide friendly 24/7 support remotely
  • Our teams are regularly tested for COVID-19


  • Remote check-in & checkout processes are available upon request with digital guidebooks, lock-boxes, text messaging, and video chat
  • Each apartment is equipped with phone and video-conferencing equipment to enable 24/7 remote support


  • We observe a period of 24 hours between each checkout and the following check-in
  • Cleaning products, disinfection guidelines and methods follow rigorous safety standards approved by international health organizations (WHO, CDC, local authorities)
  • All surfaces and high-frequency household objects are thoroughly disinfected


  • Each apartment is equipped with a supply of hand sanitizer, disinfecting wipes, and masks
  • Digital guidebooks are available to help you manage the logistics of your new home away from home and organize your stay and activities
  • One-touch video communication device is available to request deliveries, car rides, reservations, and general support
  • Contact-free delivery service is available for an additional fee
  • Chauffeur service is available for an additional fee