A Safe and Healthy Environment for your Vacation or Business Trip in a Global Health Crisis (COVID)
Because we care deeply about your health and well-being, these universal greeting, cleaning and support guidelines are used by our crews when preparing your apartment to keep your stay safe, healthy, and enjoyable.
GENERAL SAFETY RULES
- Our trained professional cleaners use protective equipment and approved disinfectants & methods when cleaning our homes
- Cleaning products are also biodegradable for a safe environment
- Sheets and linens are cleaned by a professional linen service and are stored in each apartment under plastic wrap
- Our teams will follow social distancing rules required by our guests and local authorities, and provide friendly 24/7 support remotely
CHECK-IN, CHECKOUT & SUPPORT
- Check-ins & checkouts can be performed remotely with digital guidebooks, lock-boxes, text messaging, and video chat
- Each apartment is equipped with phone and video-conferencing equipment to enable 24/7 remote support
IMPROVED CLEANING & DISINFECTION PROCEDURES
- We will observe a period of 48 hours between each departure and the following arrival
- Cleaning products, disinfection guidelines and methods follow rigorous safety standards approved by international health organizations (WHO, CDC, local authorities)
- All surfaces and high-frequency household objects are thoroughly disinfected
DURING YOUR STAY
- Each apartment is equipped with a supply of hand sanitizer, disinfecting wipes, and masks
- Digital guidebooks are available to help you manage the logistics of your new home away from home and organize your stay and activities
- One-touch video communication device is available to request deliveries, car rides, reservations, and general support
- Contact-free delivery service is available for an additional fee
- Chauffeur service is available for an additional fee
