A Safe and Healthy Environment for your Vacation or Business Trip in a Global Health Crisis (COVID)

Because we care deeply about your health and well-being, these universal greeting, cleaning and support guidelines are used by our crews when preparing your apartment to keep your stay safe, healthy, and enjoyable.

GENERAL SAFETY RULES

• Our trained professional cleaners use protective equipment and approved disinfectants & methods when cleaning our homes
• Cleaning products are also biodegradable for a safe environment
• Sheets and linens are cleaned by a professional linen service and are stored in each apartment under plastic wrap
• Our teams will follow social distancing rules required by our guests and local authorities, and provide friendly 24/7 support remotely
• Our teams are regularly tested for COVID-19

CHECK-IN, CHECKOUT & SUPPORT

• Remote check-in & checkout processes are available upon request with digital guidebooks, lock-boxes, text messaging, and video chat
• Each apartment is equipped with phone and video-conferencing equipment to enable 24/7 remote support

IMPROVED CLEANING & DISINFECTION PROCEDURES

• We observe a period of 24 hours between each checkout and the following check-in
• Cleaning products, disinfection guidelines and methods follow rigorous safety standards approved by international health organizations (WHO, CDC, local authorities)
• All surfaces and high-frequency household objects are thoroughly disinfected

DURING YOUR STAY

• Each apartment is equipped with a supply of hand sanitizer, disinfecting wipes, and masks
• Digital guidebooks are available to help you manage the logistics of your new home away from home and organize your stay and activities
• One-touch video communication device is available to request deliveries, car rides, reservations, and general support
• Contact-free delivery service is available for an additional fee
• Chauffeur service is available for an additional fee