During these uncertain times of global health emergency, we wanted to update you on steps we have taken to handle hospitality, safety, and reservations in times of global pandemic concerns.
For any reservation affected by travel restrictions and health advisories, we have assisted all our guests in rebooking their stays at a later date when the health scare and travel restrictions have eased. We will keep offering reservations with option to rebook at no cost, as official travel and health guidance evolves, to make sure we honor every booking in the safest conditions.
Meanwhile, we have enhanced our high standards of cleanliness throughout our portfolio by adding new, updated sanitary requirements for our cleaning partners to fight the spread of the virus and protect our guests, staff, and partners. Additionally, we provide all our guests with a supply of hand sanitizer, masks, and disinfecting wipes during their stay. We also implemented options for contact-free, self check-in procedures with our Paris support team available remotely for support.
We will keep following guidance from the World Health Organization and other international bodies to keep our guests, personnel, and partners safe and healthy.
For now, please continue to contribute to the global effort by observing official recommendations on hygiene and social distancing. And start planning now your next vacation with loved ones - as soon as it's safe again to travel.
Your travel friends at Haven In