Learn how we handle bookings, safety, greeting, cleaning, and health in times of pandemic and after READ MORE

Traveling Safely in Times of Global Health Crisis

During these uncertain times of global health emergency, we wanted to update you on steps we have taken to handle hospitality, safety, and reservations in times of coronavirus. The first stages of global vaccination rollout give us hope that coronavirus health concerns might soon be under control.

For bookings that are affected by travel restrictions and health advisories, we have assisted all our guests in rebooking their stays at a later date when the health scare is under control and travel restrictions have eased. We will keep offering reservations with option to rebook at no cost, as official travel and health guidance evolves, to make sure we honor every booking.

Meanwhile, we have enhanced our high standards of cleanliness throughout our portfolio by adding new, updated sanitary requirements for our cleaning partners to fight the spread of the virus. Additionally, we provide all our guests with a supply of hand sanitizer, masks, and disinfecting wipes during their stay. We have also implemented options for contact-free, self check-in procedures with our Paris support team available remotely for support. Additionally, our staff is tested for COVID-19 on a regular basis.

We will keep following guidance from the World Health Organization and other international and local bodies to keep our guests, personnel, and partners safe and healthy.

For now, please continue to contribute to the global effort by observing official recommendations on hygiene and social distancing. And start planning your next vacation with loved ones - as soon as it's safe again to travel.

Follow safety rules and be healthy!

Learn More About Our Enhanced Greeting, Hosting, and Cleaning Protocols

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